Frequently asked questions

How long will my delivery take?
Deliveries are dispatched Monday to Thursday. In most cases your order will be dispatched same day. Once your order has been dispatched, you will receive an email with a tracking ID.
If your order is placed on Friday, Saturday or Sunday, your order will dispatched on Monday.

How much does delivery cost?
Delivery starts at €6 but is free on all orders over €35 and all our subscriptions.

Where do you deliver to?
We currently deliver all across the island of Ireland.

When can I collect my order?
After receiving your confirmation email, you will receive another email notifying you that your order is ready to collect. You can then pop by and pick up your order.

Where can I collect my order from?
Our collection point is in Kate O'Reilly's Bar, Clarecastle V95 DW92. Opening hours: Thursday to Monday 5pm till late.

What payment methods do you accept?
We accept all major credit and debit cards through Stripe and PayPal.

My order has arrived damaged, what do I do?
If your order is visibly damaged upon arrival you have the right to refuse delivery.
Should you sign for a parcel and discover it’s damaged, take a picture of the damaged goods and email us at as soon as possible and we will look to issue a replacement.

What happens if my order doesn’t arrive?
We will class an order as missing if delivery has not been attempted 5 working days after the date of dispatch. Please contact and we will find your order or send out a replacement.

Can I change my order?
We are unable to alter orders once they have been placed. If you wish to change delivery details please contact immediately and we will do our best to help.

Can I return my order if decide I don’t want it?
You have 30 days upon receipt of delivery to return the goods. Please return the item(s) unused and in original condition, including packaging.

Once we have received the item(s) back undamaged a full refund (minus delivery charge) will be issued.
Customers are required to pay shipping costs for the return of goods and it is the responsibility of the customer to ensure goods are returned safely.

If goods are returned damaged, Hurst Botanicals are not obliged to issue a refund. We are unable to offer refunds on bottles that have been opened or if they were purchased via third party sellers.